Technical Issues

  1. MAC USERS WITH SAFARI VERSION 3
  2. COURSE STUCK AT LOADING
  3. SURVEY LINK IS NOT WORKING
  4. RECEIVED REMINDER AFTER COMPLETING COURSE
  5. QUESTIONS ABOUT POLICY, ENROLLMENT, TIME TO COMPLETE
  6. PREVIOUS PROGRESS NOT RECORDED
  7. COURSE STARTS BUT NAVIGATION DOES NOT WORK
  8. I DON'T HAVE ADMINISTRATIVE RIGHTS TO DOWNLOAD NEEDED SOFTWARE
  9. LAW CENTER ONLY: NETID AND PASSWORD ARE NOT WORKING
  10. OTHER TECHNICAL PROBLEMS

MAC USERS WITH SAFARI 3 BROWSER

Please be aware that our vendor had not anticipated the Safari 3 upgrade and this course does not function properly with the upgraded browser. Unfortunately, this leaves us without a supported browser for Mac users at this time. Please make use of a PC with Internet Explorer in you office or home environment, or use one of the public computers in the following locations:

  • Main Campus faculty and staff may use the computer lab in the Gelardin New Media Center , first floor Lauinger Library, on a first come, first served basis. During busy periods, students must be given priority use of the computers.
  • Medical Center , faculty and staff may use the Biomedical Academic Computing Center (BACC) in the lower level of Dahlgren Memorial Library. It is open 24/7 but faculty and staff are asked not to use the computers for this training during peak periods of 11am-2pm and 4-6pm.
  • Law Center, faculty and staff may use the International Computer Learning Center on the upper floor of the Wolff Library in the Hotung Building or the Computer Learning Center on the main floor of the E. B. Williams Library. Both libraries are open 9am to 10pm Monday through Friday, 9am to 5pm on Saturday and 2pm to 8pm on Sunday. Headphones may be borrowed at the circulation desk in each library. During busy periods, students must be given priority use of the computers.

COURSE STUCK AT LOADING

This problem only known to occur with the FIREFOX browser. Please verify that you are using one of the supported browsers (click here for supported browsers).

SURVEY LINK IS NOT WORKING

 If you completed the course and quiz but were unable to link to the survey, you have successfully completed your training requirement. 

RECEIVED REMINDER AFTER COMPLETING COURSE 

Due to timing overlap, false reminders might be sent out. If you believe that you successfully finished the course and want to verify your that your completion was recorded in Blackboard, please follow these steps:

  1. Login into Blackboard and launch the training course
  2. Click on Quiz Show menu link
  3. If you see a Congratulations page, then you have completed the course and you should receive a “Thank You for completing the course” email next week. 
  4. If you see a list of the course sections with boxes, some with yellow check marks, then the system failed to record your progress.  Please report this to the Office of Training and Organizational Development at hopperl@georgetown.edu 

QUESTIONS ABOUT POLICY, ENROLLMENT, TIME TO COMPLETE

If you have questions about:
  • the University’s policies around harassment,
  • the University’s policies around this course,
  • your enrollment in this course,
  • the course content,
  • how long you have to complete the course

then please visit the Office of Institutional Diversity, Equity and Affirmative Action website at IDEAA.Georgetown.edu or contact that office at IDEAA@georgetown.edu or 202-687-4798. 

PREVIOUS PROGRESS NOT RECORDED

If only part of your progress was recorded, then the course was left inactive for too long and it timed out.  Please log out and log back in and complete all sections not checked as completed.  While talking the course the course, if you leave it inactive for more than 15 minutes, please close all browsers and log back in. 

This problem can also occur for some Firefox users, and thus are encouraged to use Internet Explorer.

COURSE STARTS BUT NAVIGATION DOES NOT WORK 

This course is paced so that an individual can not fast forward through the course.  You must listen/read through each page.  When you have completed all the materials in section, the course should allow you to proceed.

If you were waiting for the section to complete and you were still unable to navigate through the course, please verify that you are on a supported browser:

PC users should be using Internet Explorer versions 5, 6, or 7.

MAC users should be using Safari version 2. 

If Safari version 3 is already loaded, see the recommendations for Safari 3 users.

I DON'T HAVE ADMINISTRATIVE RIGHTS TO DOWNLOAD NEEDED SOFTWARE

Some departments find it necessary to limit administrative rights to the computers distributed in their department.  If you lack the right software and do not have the necessary administrative rights, you can use one of the labs noted above or call the helpdesk to have your computer updated. 

  • Law Center faculty and staff should contact the LAW CENTER IST Faculty/Staff Help Desk at 662-9284.
  • Main Campus and Medical Campuses faculty and staff should contact the UIS Help Desk at 687-4949 

LAW CENTER ONLY: NETID AND PASSWORD ARE NOT WORKING

Law Center employees should use their ACCESS+ password.  If you have forgotten your Access+ password or you never set it, please contact Barry Wileman of the Law IST Department in McDonough room 153.  You will need to have your GOCard with you.

OTHER TECHNICAL PROBLEMS

If you are having other problems of a technical nature, please report the problem to the  UIS Help desk at 687-4949.  If they are not able to assist you, they will create a problem ticket for you and route the issue to the appropriate personnel.