How To

  1. How do I disable my pop-up blocker?
  2. I can't hear any sound on my computer!
  3. I can't see the closed-captioning text!
  4. After I click on the link to the course, all I see is a yellow screen. I can't move beyond the yellow screen!
  5. How do I install Flash Player?
  6. How do I install Java Plug-in?
  7. I completed part of the course and exited. When I re-entered the course, I was taken back to the very beginning of the course. I thought that when I returned to the course, I would be taken back to where I left off!
  8. I can't see the whole course page on my screen. For example, I can't see the right arrow or I need to scroll down in order to see the closed captioning!
  9. I seem to be stuck on Page 5 of the Visual section. The right arrow does not flash and I can't advance to the next screen!
  10. I seem to be stuck on Page14 of the Supervisors section (the Crystal Ball exercise). The right arrow does not flash and I can't advance to the next screen!
  11. My computer seems to be repeating a page or seems to be stuck on a certain page in the course!
  12. Do I really need to see the feedback after I answer a question correctly?
How do I disable my pop-up blocker?

Pop-up Blocker is on by default.
You should only need to turn it on if someone has turned it off.

IE Internet Explorer:

  1. On the Tools menu, point to Pop-up Blocker.
  2. 2. Click Turn on Pop-up Blocker.

Safari Safari: There are two ways to disable Safari's pop-up blocker

  1. Go to the "Safari" menu and un-check the option to Block Pop-up Windows.
  2. You may also use the K-K keyboard shortcut.
Note: You may have more than one pop-up blocking software running on your computer, i.e. through your browser and a toolbar add-on. Please review the list of common pop-up blockers page PDF and check to see which ones may be installed on your computer. Once you have disabled your pop-up blocker(s), click back on the Training Program link and you will be able to start or continue your course.

I can't hear any sound on my computer:

This course is equipped with sound. Your computer, however, might not be. If your computer is not equipped with sound, you will be able to view closed captioning at the bottom of the screen. To determine if your computer is equipped for sound, answer the questions below:

  • Do you hear music when your computer starts?
  • Are you able to hear sounds from other programs?
  • Can you hear the music on this site: hampsterdance?
  • Do you have speakers connected to your computer? If so, are they turned on?
  • Do you have headphones connected?
  • Is your volume set high enough?
    • Look in the icon tray at the bottom-right-hand side of your screen for small speaker icon.
    • Click the icon once.
    • A volume slider will pop up.
    • Use this slider to adjust your volume.
    • Make sure that the mute box is not checked.
I can't see the closed-captioning text.

Click on the T (Text On) button at the bottom center of your screen. The closed captioning will appear in the bottom left side of the screen.


After I click on the link to the course, all I see is a yellow screen. I can't move beyond the yellow screen.

You have to install Flash Player and/or Java Plug-in. To check if you have Flash and Java installed, follow the following instructions:

Flash Player Test

Flash Image

When you see the above animation playing on Adobe's page, then your installation was successful.  Otherwise, see next setp for installation instructions.

How do I install Flash Player?

Note: If a browser Security Warning dialog box appears like the one below, you will need to click Install to install the player.

Visit Macromedia Flash Player download page and follow the installation instructions.

  • Click on the Return to the Course button below.

Note: If you have the same problem again after clicking the Return to the Course button, you may need to do the following:

  • Follow the installation instructions above.
  • After you close the Macromedia window, also close your browser.
  • Re-open your browser and then return to the Welcome page using the URL (web address) or link provided by your employer.
How do I install Java Plug-in?
  1. Visit the Java Software Manual Download page.
  2. Download and run the Java installation file.
  3. Open Options dialog, go to the content tab, check "Enable Java".
  4. (Optional) Restart your browser and visit the Test Your Installation of Java Software page to verify your installation.

Mac
Apple users should you have Java without downloading, installing or configuring anything. Mac OS X includes the full version of Java.

I completed part of the course and exited. When I re-entered the course, I was taken back to the very beginning of the course. I thought that when I returned to the course, I would be taken back to where I left off.

This may have happened because you exited the course without using the Exit button. For your place to be saved, you must use the Exit button to close the course. You can, however, find out how far you progressed and jump to the beginning of that section: Click on the Quiz Show tab on the left-hand side of your screen. You will see a grid containing check marks for each page that you have completed. You can click on any of the unchecked boxes to enter a section that is incomplete. Even if you have completed some of the pages in a section, you will be taken to the beginning of the section you selected. Don't worry - you can advance to the last page that you completed by clicking on the right arrow (which will be flashing) until you get to a page that you have not completed.

Note that before you can enter the Quiz Show, you will need to complete each section of the course. If you exit the course again, be sure to click on the Exit button at the bottom left-hand side of the course screen. If you re-enter the course on the same computer, you will be taken back to the section where you left off. If, however, you re-enter the course on a different computer, your work will still be recorded, but you will be taken to the beginning of the course. Just click on the Quiz Show link to find out where you left off.

I can't see the whole course page on my screen. For example, I can't see the right arrow or I need to scroll down in order to see the closed captioning.

You should be able to see the whole course on your screen (including the buttons and arrows at the bottom of the screen) without having to scroll up or down, left or right. If you cannot see the whole course, follow these steps:

  1. Click on the Windows Start menu.
  2. Click Settings
  3. Click Control Panel
  4. Click Display
  5. Click Settings Under Screen Area, move the slider to the right until the screen area is at least 800X600 pixels (1024X768 pixels or 1280X1024 pixels will work too). The course will be difficult to use if your computer screen is set at 640X480 pixels. 
  6. Click Apply to allow Windows to reset your display settings. 
  7. Click the OK button.
I seem to be stuck on Page 5 of the Visual section. The right arrow does not flash and I can't advance to the next screen.

In order to move to the next page, you must find and click on all six questionable items in the room and answer the questions presented. The six items are: the photo on the desk, the computer screen on the front desk, the "Jesus Loves Me" calendar pinned on the front cubicle, the computer screen in the back, the postcard on the bulletin board and the note on the refrigerator. After you complete your sixth item, you must return to the office once more. The right arrow will then begin to flash and you will be able to move forward.

I seem to be stuck on Page14 of the Supervisors section (the Crystal Ball exercise). The right arrow does not flash and I can't advance to the next screen.

Make sure that you have clicked on each of the photographs and on your organization's logo in both the "Report" and "Don't Report" parts of the Crystal Ball exercise.

After you click on a box it will be highlighted in yellow.

Once you have clicked on all of the images, you will be able to move to the next page.

My computer seems to be repeating a page or seems to be stuck on a certain page in the course.

If your computer seems to be repeating a page or is just simply stuck (will not move forward or backwards), either contact the UIS Help Desk at 202-687-4949 or try one or all of the following after clicking on the Exit button to leave the course:

Re-boot your computer and re-enter the course

windows

  1. Close out of the any open programs
  2. Click on the Start menu
  3. Choose Restart 
  4. Once your computer is ready, re-enter the course

Mac

  1. From the Apple menu (click on the Apple icon in the upper left-hand corner)
  2. Select Restart. A dialogue box will appear.
  3. Click on the Restart button.
  4. Delete temporary internet files.

When you visit sites on the internet, the pages you view are downloaded temporarily to your computer and may interfere with the proper functioning of the course.To delete temporary internet files, follow the instructions for your browser below:

IE 6 Internet Explorer 6.0

  1. Click on Tools at the top of your browser
  2. Select Internet Options
  3. Under the General tab, click on Delete Files under Temporary Internet Files
  4. Check the box Delete all off line content
  5. Click OK
  6. Click OK again
  7. Click on Refresh at the top of your browser

IE 7 Internet Explorer 7.0

  1. Click on Tools at the top of your browser.
  2. Select Delete Browsing History
  3. Click OK

Safari  Safari

  1. Click the Safari menu and select the Empty Cache option.
  2. Click the Empty button in the dialog that appears to confirm the deletion of your cache.
Do I really need to see the feedback after I answer a question correctly?

Even if you get an answer correct, it is important to be sure that you understand why certain behaviors are appropriate and others are not in any given situation. Therefore, we provide feedback even when you answer correctly. Remember, it's always possible that you guessed! And, even when you didn't guess, the feedback often contains additional information that may be new to you.